The Lighthouse for the Blind, Inc. offers a variety of services to our commercial, federal, and military customers.

We operate a Contract Management Support (CMS) service for Fleet and Industrial Supply Center (FISC) San Diego, on North Harbor Drive, downtown San Diego. CMS provides contract closeout support services to federal government contracting offices, like FISC. CMS services help mitigate the critical government shortage of contract specialists by focusing on providing post-contract award administration support services that are not inherently governmental functions.

The AbilityOne Program is providing critical support to government contracting offices by freeing up time for the contracting workforce to address more mission-critical and inherently-governmental functions, while at the same time facilitating the return of unused obligated contract funds to the government.  With low attrition, deep tenure, and exceptional customer service capabilities, our highly-skilled Contract Management Support team consists of seven highly skilled individuals that close out contracts everyday.

Our capabilities include:

• Research and analysis to ensure all requirements for closing contracts are complete. We present “ready-to-close” contracts to government contracting officers.
• Contract close-out document preparation
• Contract document imaging and indexing
• Contract document destruction

For more information on how our Contract Management Support service, call Senior Director of Communications, Melanie Wimmenauer at 206-436-2223 or send an e-mail to mwimmenauer@seattlelh.org.

The Lighthouse for the Blind, Inc. also operates a Contact Center at our Seattle facility, which places and receives inbound and outbound calls.  By utilizing our Contact Center, you get a team of premier customer service professionals who will serve as an ally in building your business.  With low attrition, deep tenure, and exceptional customer service capabilities, our highly-skilled Contact Center team will be a valuable partner in developing your customer base.

Our capabilities include:

Customer Care

• Answering questions
• Appointment reminders / follow up

Event Promotion

• Raise awareness of event
• Field RSVPs, guest information
• Give directions

Market Research

• Conduct surveys
• Gather data / feedback

Calling Campaigns

• Courtesy calls
• Update mailing lists
• Product promotions

For more information on how our Contact Center can help you, call Contact Center Manager Karen Johnston at 206-436-2115 or send an e-mail to kjohnston@seattlelh.org.