BSC Store Manager NAWS China Lake
Title: Store Manager
Department: Base Supply Center
Reports To: Vice President of Operations, Base Supply Center
Location: NAWS China Lake
Hours: Forty hours Monday to Friday
Plays an important role in managing all BSC store activities. Handles all the functions of the store along with supervising personnel. The manager has the task of supervising a diverse workgroup, most with disabilities. The obligations of a manager mostly depend upon the size/volume of the store. Store managers job duties may change progressively as and when there is growth in the business. However, the objective remains the same; and that is of increasing store profits with superior customer service while providing effective employee management.
Store management is immense responsibility and accountability, wherein the incumbent is required to oversee and maintain smooth functioning of all departments within the store. An aspirant for this position is basically required to look into all administrative, management and organizational functions and effectively uphold all standard operation procedures.
Product and Customer Management Duties:
The principle responsibility of a store manager is handling and overseeing all the day-to-day processes that are carried out in the store.
- must have an effective, strong rapport with customers to earn and keep their business
- create goodwill for the store
- Ensure proper billing and finance of the store
- Interacting with store customers and taking their suggestions and comments
- maintain inventory records and ensure timely replenishment of supplies.
Recruitment, Training and Development Duties:
Hiring efficient employees is an important task of a manager. The manager must supervise and participate in recruiting by interviewing eligible candidates. Once candidates are selected, the manager has the important duty of evaluating employee’s skill and imparting appropriate training and development to employees. Training and development is essential for all employees to increase their value to the company and the customer.
The manager organizes orientation and other training activities for employees.
Employee motivation and Team Building Duties:
Employee motivation is a significant factor that contributes to encourage salespersons in performing their jobs efficiently. The manager determines salary and pay increases. Schedules workplace hours and activities to include team development to enable employees to bond and work as a team.
- must always be available for guidance, help and training
- manage employees in terms of their training and product/process knowledge
- hire, fire
- delegate and assign tasks
- Effectively leading a team of subordinates and managing all departments of the store.
Advertising and Sales Policy Management Duties:
Attracting customers and clients is a crucial responsibility. The manager must ensure that the products and goods which are in the store are fully satisfying the needs of the customers. Must coordinate with department heads regarding setting policies and strategies which are likely to be successful within the store. Plays a major role in advertising selection. Works with advertising personnel to prepare and plan promotions. The manager contributes by determining what goods are on display and what goods are stocked to meet the primary demands of the customer.
- Sales and revenue generation
- Makes evaluation and sales reports
- Maintain product quality and standards of the store???
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Contributes to team effort by accomplishing related results as needed.
- Should be able to communicate in a pleasant, polite, and professional manner with both customers and employees. The manager deals with many different types of people and they must have the judgment and skills to use effective tactics for each situation.
- Must be able to communicate 1:1, group presentations, chair meetings, effectively communicate via email or similar written correspondence in a professional, clear manner.
Training and Delegation Authority
- Constant training and development of employees is crucial. Product information and customer interactions should be emphasized. Assigning responsibility for other areas like inventory management can also prepare employees for promotions and growth.
- Maintain Professionalism
- The store manager is the role model to others and should be a outstanding champion for our company’s reputation.
- Keep your customers happy always. Guide them.
- Customers must be satisfied. Must patiently listen, listen, listen. Customers should be treated with respect at all times. Take time to talk with customers, new products, how cool something is, etc.
- Be a guide to your employees
- Each employee deserves motivation which could come from appreciation, appraisals, promotions or even a small “pat on the back”. They should know that you want them to excel.
- Constant motivation
- Current with latest trends, products, etc
- Excellent communication
- Excellent analytical, common sense and sound decision making
- Ability to effectively lead a team and keep them motivated
- Ability to network with customers, suppliers
- Strong administrative and managerial skills and abilities.
Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication
Equal Opportunity Employer
Please send cover letter and resume to email@example.com or to:
The Lighthouse for the Blind, Inc.
Attn.: Don Helsel
2501 S. Plum Street