BSC Assistant Store Manager

Title: Assistant Store Manager
Tacoma, Washington
Dept.: Base Supply Center (BSC)
Reports to: Store Manager
Hours: Full-time (40hrs. wkly.), Monday – Friday, Days
Salary: D.O.E.



The Assistant Store Manager will supervise the daily activities of a BSC.  Ensures store personnel provide exceptional customer service while answering phones, fielding customer questions, product selection, purchases, returns/credits, etc.  Help assure the store is clean and well organized.  Responsibility to make sure all store policies, procedures, and controls are followed. The Assistant Manager is involved in all the day-to-day processes that are carried out in the store.  This is a temporary part time position.


Customer Duties

  • Must have an effective, strong rapport with customers
  • Create goodwill for the store
  • Identifies, builds key relationships and customer loyalty
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Product information and customer interactions should be emphasized.
  • Address Customer needs, special requirements or complaints in a timely manner.
  • Gathers knowledge regarding installation by reading base publications; establishing networks within community; and participating in base community events to create goodwill.

Inventory/Transactional Responsibilities

  • Manage daily Open Pick Report, work to resolve bad status, errors, aged orders, or other problems.
  • Maintain inventory records and ensure timely replenishment of supplies.
  • Supervise cycle counts, reconcile differences and recommend adjustments in a timely manner.
  • Maintains awareness of products and their intended use.

Facility Duties

  • Maintains building security by assuring all exit points are locked or manned during business hours and locks or checks all locked doors at the close of business.  Turns open/closed signs. Shuts off automatic doors, coffee pots, equipment, etc.
  • Monitors the exterior, walkways and parking lots for cleanliness and appearance.
  • Reports any damage to building (interior or exterior), equipment or products immediately.

Supervision Duties

  • Develops store personnel by providing daily training, coaching, guidance, motivation, discipline, feedback and conflict resolution to store personnel
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Audits that processes are followed, work is error free and employees perform tasks efficiently.
  • Assure employees are reporting to work after clocking in, returning to work from breaks punctually
  • Serve as a role model for customer service and set the pace for employees
  • Delegate and assign tasks as needed
  • Communicates effectively with store personnel, management and BSC administrative staff
  • Facilitates store meetings
  • Participates in employee evaluations, appraisals and required corrective actions
  • Assure all employees follow procedures to maintain accessibility for low-vision employees.  Introduces ideas to improve accessibility for employees.

Operational Duties

  • Solicits opportunities for sales and revenue generation
  • Keeps management informed regarding daily store performance, staffing/operational issues, customer concerns, etc.
  • Maintains merchandise in an organized manner, follows merchandising standards when setting store shelves, assures shelf tags are accurate and displayed appropriately.
  • Make sure store personnel consistently use appropriate marking for back stock, additional facings, out-of-stocks and discontinued sku’s.
  • Makes evaluation and sales reports
  • Performs quality audits and uses the results to improve processes by indentifying training issues or applying “lean” strategies to increase effectiveness.
  • Submits requests for supplies, equipment, etc., to manager for approval
  • Secures merchandise
  • Protects employees and customers by providing a safe and clean store environment.
  • Ensure proper billing practices are adhered to with no merchandise leaving store prior to payment.
  • Tireless attention to housekeeping, organization and safety.

Regulatory Duties

  • Complies with all LH and store policies and procedures.
  • Complies with BSC “Best Practices” standards.
  • Complies with safety requirements.
  • Complies with Federal and local legal requirements.
  • Complies with base rules and contractual requirements.



  • AA degree preferred
  • One (1) to three (3) years in supervisory role in retail, wholesale, or supply operation
  • Previous military a plus


  • Fork Lift certification preferable

Physical Demands:

  • Must be able to lift up to 50lbs (box of copy paper) using safe lifting techniques throughout shift.  Lifting cartons off floor, onto carts, then unpacking to stock shelves.  Working on concrete floors that may be uneven.  Standing, stooping, bending, stretching throughout shift.  Physical demands are high throughout shift.
  • Must be able to safely use warehouse equipment, climb ladders and load and unload delivery vehicles.

Skills, Knowledge and Abilities

  • Should be able to communicate in a pleasant, polite, and professional manner with both customers and employees.  The manager deals with many different types of people and they must have the judgment and skills to use effective tactics for each situation.
  • Proficient with basic math, MS Office products and able to use POS system, write memos, prepare meeting agenda, and monthly reports.  Ability to build basic spreadsheets with simple formula’s in Excel.  Produce monthly reports or prepare informational spreadsheets.
  • Strong interpersonal skills.
  • Constant training and development of employees is crucial.
  • Maintain Professionalism (Dress, Appearance, Manners)
  • As a management position, should be a role model to others and an outstanding champion for our company’s reputation.
  • Keep your customers happy always.  Guide them.
  • Customers must be satisfied.  Must patiently listen, listen, listen.  Customers should be treated with respect at all times.  Take time to talk with customers, new products, how cool something is, etc.
  • Be a guide to your employees, make sure they understand expectations.
  • Ability to offer motivation to employees.  Keep the foot “on the gas” even in slower times.
  • Current with latest trends, products, etc
  • Excellent analytical, common sense and sound decision making
  • Ability to network with customers, suppliers and peers.
  • Strong administrative and managerial skills and abilities.
  • Must be good with numbers.
  • Excellent organizational, planning, project management skills.
  • Must be able to use office business machines and equipment (phones, fax, copier, paging system)
  • Must be organized, keep documentation filed and archived per record retention policies.
  • Good analytical ability.  Able to problem solve.
  • Knowledge of inventory management with ability to resolve errors.
  • Must work with a high degree of accuracy, checking work daily.


Communication Skills:

  • Should be able to communicate in a pleasant, polite, and professional manner with both customers and co-workers.  Should be able to answer routine customer questions and direct them to the appropriate person for resolution.
  • Fluent English, written and spoken.  Excellent communication.  Clear written, verbal skills..
  • Ability to offer clear direction both verbally and in written instructions/procedures.


  • To prepare for promotions and growth, learning best practices, becoming proficient in job duties, communicating well with your supervisor and demonstrating excellent dependability will make you promotable either within your store or other BSC locations.
  • Will train store personnel on planned events, promotions and products.


  • We represent The Lighthouse for the Blind, the AbilityOne program, NIB and all other non-profit agencies devoted to blind and low-vision missions.
  • Uniform, approved apparel and name tags/ID required.
  • Keep your customers happy always.  Guide them.
  • Customers must be satisfied.  Must patiently listen, listen, listen.  Customers should be treated with respect at all times.  Take time to talk with customers, new products, how cool something is, etc.


  • Commitment to LH mission.
  • Desire to participate/engage in community – volunteer work, etc.


Though you may meet the requirements for work eligibility in the United States, this position requires that you meet special government/military compliance regulations (ITAR-International Traffic in Arms Regulations). This means you must be able to provide legal documentation as a U.S. citizen, U.S. permanent resident alien, or other ITAR compliant status.

Equal Opportunity Employer, Male / Female / Persons with Disabilities / VEVRAA


Please send resume to:

Kevin Daniel, Sr. Director of Strategic Recruiting
The Lighthouse for the Blind, Inc.
2501 S. Plum Street
Seattle, Washington 98144

Fax number: (206) 436-2244
Telephone: (206) 973-4060

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