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The Lighthouse for the Blind, Inc. offers a variety of services to our commercial, federal, and military customers.
The Lighthouse operates a Contract Management Support (CMS) service for Fleet and Industrial Supply Center (FISC) in downtown San Diego. CMS provides contract closeout support services to Federal Government contracting offices, like FISC, and new employment opportunities for individuals who are blind or visually impaired. CMS services help mitigate the critical government shortage of contract specialists by focusing on providing post-contract award administration support services that are not inherently governmental functions.
The AbilityOne Program is providing critical support to government contracting offices by freeing up time for the contracting workforce to address more mission-critical and inherently-governmental functions, while at the same time facilitating the return of unused obligated contract funds to the government. With low attrition, deep tenure, and exceptional customer service capabilities, our Contract Management Support team consists of seven highly skilled individuals that close out contracts everyday.
The Lighthouse also operates inbound and outbound Contact Center Services for various clients, such as 5-Star Solutions (a quality assurance company), as well as Base Supply Centers who hold many retail store events on base. Contact Center Services help drive event awareness, provide valuable customer feedback to their parent companies, support customer relations, and enhance customer loyalty which drives additional revenues.
In alignment with the Lighthouse’s Strategic Plan, CMS and Contact Center Services create high-growth career opportunities for blind and visually impaired individuals, while providing training and increasing job skills. These programs allow the Lighthouse to continue pursuing new service business opportunities and provide increased employment opportunities, moving us closer to our strategic goal of 500 livable wage jobs by 2016.